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Stakeholder Communication

Improving Customer Satisfaction

Improving Customer Satisfaction

Improving Customer Satisfaction

Customer Satisfaction Surveys

As a part of our quality management activities, we analyze complaints and conduct customer satisfaction surveys at all Mitsubishi Materials facilities and group companies in order to reflect the diverse views of our customers. We take analysis results and customers’ comments seriously and submit our findings to management reviews, in an effort to provide customers with better quality products and services.

Advanced Products Business

We deliver advanced products that are essential for customers, leveraging our manufacturing technologies like oxygen-free copper, high-performance copper alloys, and silicon, as well as process technologies like bonding different materials.
Sharing the future product road map with customers to identify the functional value they demand promptly, we will be a good partner of our customers as their first call vendor.

Metalworking Solutions Business

Web seminars held through live demonstrations from machining technology center

At our Machining Technology Center, we provide technical support to help our customers use cutting tools correctly. We offer the Machining Academy to increase attendees’ knowledge of tools and cutting operations, along with cutting tests and technical support aimed at enabling our customers to use our tools more efficiently. We also offer toll-free telephone technical counseling. With these and other support services, we strive to ensure direct communication with our customers at all times. In fiscal 2022, we focused our efforts on offering web seminars  and remote cutting tests. Based on customer demand, we will continue to provide comprehensive solutions through technical diagnoses of processing lines and analyses of cutting operations on them.

Metals Business

By taking advantage of the Mitsubishi Process for continuous copper smelting, a unique copper smelting technology that has achieved the industry's top environmental impact reduction, we have long accepted and processed E-Scrap and currently boast the world's number one E-Scrap acceptance and processing capacity of approximately 160,000 tons annually. Against this background, we began operating the new MEX platform for E-Scrap trading, on December 20, 2021 to further improve our customer services. MEX uses the latest digital technologies and includes a large number of features. We aim to be an accessible partner for all customers in Japan and overseas by offering our long-standing experience and high technological capabilities through MEX.

Environment & Energy Business

We are contributing to the creation of a recycling-oriented society through the business of recycling mineral resources and the development of renewable energy.
In the eco-recycling sector, we devise creative measures to continue to improve the recycling process, including methods of recovering raw materials, so as to supply recycled resources (such as copper, iron, and resins) in a well-planned manner by offering grades and quantity demanded by customers. In addition, at each recycling plant, we are proactively providing plant tours to customers as part of our social contribution activities, with the goal of creating opportunities to provide environmental training.
With respect to renewable energy, we inspect and maintain our facilities daily, aiming to contribute to the building of a decarbonized society by maintaining the stable supply of energy with less environmental impact over long periods of time. We also provide new value derived from renewable energy by providing electricity to regional power producers and suppliers under the concept of "local production and local consumption of energy" and participating in the auction for non-fossil fuel energy certificates, in our efforts to obtain trust from customers and local communities.