Acquiring New Added Value

Smelting and Resource Recycling Business: The MEX E-Scrap Business Platform

We operate a resource recycling business that collects E-Scrap (mainly raw materials for recycling such as discarded circuit boards) from all over the world and recycle them into valuable metals. To create new added value in this business, we developed MEX, an E-Scrap business platform enabling transactions with recyclers, trading companies and other suppliers to be carried out with speed and ease. The service was launched in December 2021. MEX improves the transparency of information related to E-Scrap transactions and makes transactions more convenient, leading to greater supplier satisfaction and enhancing our attractiveness as an E-Scrap destination.
Since the service launched, MEX has added or developed the following features in an effort to provide better service.

• E-Scrap transaction inquiry, consultation and procedural functions
• Function to exchange confirmation and notification items during E-Scrap inspection
• Digitization of receipts (shifting from hand-delivered or posted correspondence to electronic format)
• Smartphone support for various functions

In the future, we will develop MEX into an industry-wide platform, with the aim of contributing to improved E-Scrap recycling rates around the world.

Copper & Copper Alloy Business / Electronic Materials & Components Business: Developing More Sophisticated Customer Contact Points

As an initiative to create new added value in the Copper & Copper Alloy business and Electronic Materials & Components business, we are working to develop more sophisticated customer contact points with the aim of improving customer satisfaction.
To date, we have visualized sales activities through the introduction of SFA tools and BI tools, and the analysis and utilization of customer and business negotiation data has led to effective action, such as faster decision making, effective sales and marketing activities aimed at customers, and improved accuracy and speed in responding with delivery deadlines.
Going forward, we plan to develop a portal site for customers to provide faster responses on delivery deadlines and make it more convenient to place orders.

Metalworking Solutions Business: Developing More In-depth Metalworking Solutions

To create new added value in the Metalworking Solutions business, we are working to enhance cutting solutions with the use of digital technologies.
We will provide digital services to address the issues that customers face throughout the metalworking process from tool selection to tool management, including the quick selection of the best tools, cost reductions through the optimization of tool costs, the swift design and prototyping of highly productive processing methods, improved metalworking precision and shortened processing times, and the efficient use of tools and minimization of tool inventory through regrinding and recycling.
First, in fiscal 2025 we plan to launch a tool selection service that will show optimum tool information and assembly status.